Frequently Asked Questions

We are here to provide tips and helpful information when you need it most.

If you can’t find what you are looking for, please contact our support team and we’ll get back to you with an answer.

How long is my warranty?

The warranty period on most of our products is two (02) years. This is a clear proof of the confidence we put in them. Please have your model and serial number at hand and go to our Support Center to review your warranty status.

Where can I find my serial number?

Depending on the model, you can find the serial number on a white label on the back surface of the machine. If the machine isn’t at hand, you can check the original packaging, the original invoice or receipt. Our serial numbers have no letters, only numbers.

How do I become a distributor?

We are always looking for new partners that share our enthusiasm to deliver innovative solutions and products to customers and end users. If you are interested in a distributor partnership, please contact us.